You don’t need SEO
Controversial? Not really.
In my experience there are a few aspects of a page that have a great positive effect on the position of your site in search engine results, and then there are lots of others that have a smaller effect and are only worth bothering about if you can spare the time. For those of you who can’t spare the time, here is my none SEO guide to great search engine results for your pages. They are listed in my order of importance:
Page Title
The Page Title is the text that appears at the very top of the browser when you are viewing a page. It also appears in any tabs you have open of the page in modern browsers, and most importantly it is used by search engines when your page appears in their results as the link text you click to view the page. Here is an image of a PagePlay result in Google. The purple text matches the pages Page Title:

Imagine your Page Title to be a few words which explain the whole content of the page. You want to explain, using the most relevant words what people will find if they view the page.
Optional Geeky Bit:
html code: <title>You don't need SEO</title>Try and keep your page titles to 70 characters or less so they aren’t cropped by search engines.
Main Heading
The first heading on your page is special to search engines and your visitors alike. Think of it as a description of what people will find further down the page. Introduce the page and not just the first section with it. Similar to the Page Title it should contain all the most relevant words to describe the page content.
Optional Geeky Bit:
html code: <h1>SEO isn't something you should need to think about</h1>Your main heading can be longer than 70 characters, but don’t go too crazy.
Page Url (address)
The address, or url of your page is the next on the list. It should also contain a few relevant words in a nice clean lowercase form. The url of this page is http://modlia.com/you-dont-need-seo and is a perfect example. Short, relevant, clean. A file name like http://modlia.com/you-dont-need-seo.html would work just as well.
Optional Geeky Bit:
Stick to 0-9, lowercase a-z and hyphens for your urls
Image file names alt attributes and title attributes
When you add an image to any page of your website you should always include title and alt (or alternative) text. Some content management systems offer you the option to include it, do!. Always make the alternative text a description of what you can actually see in the image. The title should be additional information that the image does not explain. The file name of the image should follow the same rules as your pages url, very clean but including words relevant to what the image is showing.
Optional Geeky Bit:
html code: <img src="pageplay-website-management-system-logo.jpg" alt="PagePlay Website Management System Logo" title="PagePlay makes managing website simple enough for anyone" />
Content
When you write content for a page, pick a few words and phrases that are most relevant to it’s subject and use them often. Make sure your content is readable to human, but that it is obvious what the page is about by choosing any paragraph on the page at random. Use the most relevant phrase for the page in bold somewhere. Use the most relevant phrase in the first and last paragraph of the page.
Conclusion
If you write content regularly, the above suggestions just come naturally, but if you need a refresher here is the same advice condensed into one paragraph:
Use relevant words in your Page Title and Main Heading. Include descriptive image file names, title and alt attributes. Write content which reads well, but use your chosen words and phrases regularly, in the first and last paragraph and at least once in bold.
- Harry
Things don’t always go to plan
No matter how well prepared you are or how much work you do to ensure the resilience of your systems, at some point things, inevitably will go wrong. We’ve always believed that how you behave in these circumstances is what makes the difference with customers and proves your salt as a service provider. Earlier this week, we had an authentic real-world situation to test our own behaviour and reactions.
Here’s the email I sent to all PagePlay customers at 2200 on Monday 20 September….
At around 1630 today we fell victim to an unfortunate incident of human error that was beyond our control. As part of preparations for a significant upgrade to the PagePlay infrastructure, an engineer made a mistake which led to issues with several customer email accounts and websites.
In order to protect your data, we took much of the system offline and restored from a very recent backup. Although the problem was fixed quickly, backups take time to restore, so for several hours many PagePlay sites and email addresses were offline. Affected email accounts came back online at around 1900 and by 2000 affected websites were also back online.
If you were affected by these problems today, we are deeply sorry.
Although incidents like this are rare, we are very serious about our promise to deliver excellent service to you. Whilst your data has been protected by our stringent backup process, we’re embarrassed by what’s happened and will take very strident steps to prevent any repeat.
If PagePlay services seem unavailable, you can check our Twitter account to see if there is any disruption and stay updated:
http://twitter.com/pageplay
If you feel you would like to talk to us about it or have any ongoing concerns about your email or website, then please reply to help@pageplay.com or call 0161 850 0561.
Best,
Chris Charlton
Business Director – PagePlay
We stuck by our usual approach for unexpected service issues:
- Be direct and honest in describing what’s happening and how it affects people.
- Bring customers into the conversation, providing a blow-by-blow account of progress – even if it’s just a message to say “we’re still waiting” for something.
- Be available to answer questions and soothe concerns people might have.
- Use the episode to learn and improve. If a mistake has been made, how can it be prevented in future? If there’s something that could be inherently better, start planning in the immediate aftermath. The excited nervous energy of a crisis can be great for cutting through noise and finding unusual solutions.
In terms of our customers, we’ve been overwhelmed by their positive response to last night’s email. We’re appreciative of their patience and understanding; and can conclude that this must have something to do with the excellent service we usually provide. Even so we’re careful not to be complacent, and know that some of the customers who didn’t reply might still feel let down. For these reasons we’re already working hard on point number 4.
So, things don’t always go to plan – but I feel proud to be part of a team that dealt with yesterday’s unfortunate episode in a way which clearly many of our customers have appreciated.
What is Easy Simple Just?
What do these three words mean to us and why have we decided to use them as the title of our blog?
We develop online software. In the past, when specifying new projects or features we would often joke about banning these three words. As developers and designers, we know that creating simplicity often requires great complexity and thoroughness behind the scenes. We know that people like things to just work – but we also know that sometimes we can’t just change something in a jiffy.
As time has worn on, we’ve realised that in terms of what we deliver to our customers, far from being a joke, these three words are the perfect summary.
We like to make things easy – so we design solutions that require minimal training to operate and aim to never confuse their users.
We also believe in simplicity – elegant solutions are those that are the most simple. The best ones are those that can achieve the result needed, with as little fuss as possible.
We also like to think we’re a fairly just bunch of people – we do this work because we love it, and we support charities whenever we can through our discount pricing.
So that’s us – the words we tried to ban actually sum us up. We like that contradiction: it proves our critical edge and reminds us to keep questioning!
